Getting your Instagram back
Help with Instagram accounts that were disabled, suspended, hacked or stuck on a check.
Lost your account?You can get it back.
Disabled, suspended, hacked or locked on Instagram, Facebook, TikTok, Snapchat or Threads, or an ad account shut down. Calm steps, and a real person if you need one.
PICK YOUR ISSUE
What are you seeing?
Getting your Facebook back
Help with Facebook profiles and Pages that were disabled, locked or hacked.
Getting your ad account back
Help for businesses whose Meta ad account or Business Manager was restricted or disabled.
Getting a username back
Help with usernames lost or taken on Instagram, TikTok and Snapchat.
Getting your TikTok back
Help with TikTok accounts that were banned, suspended or hacked.
Getting your Snapchat back
Help with Snapchat accounts that were locked, banned or hacked.
Getting your Threads back
Help with Threads profiles that were banned or lost.
After a hack
Gentle, practical help after a hack on any platform.
Fake accounts pretending to be you
Help removing fake accounts that pretend to be you.
For agencies
White-label help for agencies whose clients lost accounts.
GET YOUR ACCOUNT BACK
Take a breath.
Then one step at a time.
Acctback is an independent service that helps people get back accounts on Instagram, Facebook, TikTok, Snapchat and Threads, plus Meta ad accounts and Business Manager. We also help with usernames, impersonation and agency work. Losing an account you built over years is hard. Most platforms still give you a way back: an appeal, a hacked-account page, or a review. Use it carefully, once. If it does not work, tell us what happened and we will look at what is left.
HOW WE WORK
1conversation
Tell us what happened in your own words.
We take it from there.
HOW IT WORKS
Tell us what happened.
We’ll listen first.
01Tell us the platform, the username and what you see.
02We say honestly what we think, and agree terms with you.
03We work through the platform’s own process; the platform makes the final decision.
TERMS
Know the terms
before we start.
Terms are agreed with you before any work starts. What we charge depends on the account, the issue and the work involved, and you know it before anything begins.
Ask first
Send the account and the notice. Asking is free.
Official routes
Everything goes through the platform’s own process.
Honest answer
If we can’t help, we say so. The platform decides.
QUICK ANSWERS
Before you message.
Which accounts can you help with?
Instagram, Facebook, TikTok, Snapchat, Threads, Meta ad accounts and Business Manager.
Do I have to know the reason?
No. Send what you see and we will help work it out.
What should I send?
Your username, a screenshot of the notice and when it happened. Never send passwords or login codes.
Will I actually get it back?
Nobody can promise that. We handle the process through official routes; the platform makes the final decision.
Are you part of the platform?
Independent service. Not affiliated with Meta.
GET YOUR ACCOUNT BACK
Ready to talk?
Send a message.
Instagram · Facebook · TikTok · Snapchat · Threads · Meta ads