Before you message
Have the notice screenshot ready.
Short answer. Honest answers to common questions.
About the platforms
Facebook and Instagram appeals go through Meta's own tools.
About safety
Meta has no general public support phone line; numbers claiming to be Meta support may be .
Before you message
- Have the notice screenshot ready.
- Know which email and phone are on the account.
- Turn off any VPN.
About the platforms
- Facebook and Instagram appeals go through Meta's own tools.
- TikTok appeals go through Account status.
- Snapchat locks go through Snapchat Support.
- Threads appeals happen in the Threads app.
About safety
- Meta has no general public support phone line; numbers claiming to be Meta support may be scams.
- Nobody can promise an unban.
- Never send login codes to anyone.
About ad accounts
- Restrictions can sit on your profile, the Business Portfolio or the ad account; Account Quality shows which.
- Opening new ad accounts during a restriction can make it worse.
- Business verification needs documents that match the portfolio exactly.
About usernames and fakes
- Usernames move only through trademark, impersonation or hacked-account routes.
- We do not buy, sell or broker usernames.
- We only report accounts that impersonate you or your business.
What to send
- Your username or profile link.
- A screenshot of the notice or error, with the date visible.
- Which email or phone is on the account (just which one, never a code).
- What happened before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Acctback
- Message us on WhatsApp or email with the username and a screenshot of the notice.
- We tell you honestly whether this is something we can help with. Terms are agreed with you before any work starts.
- We prepare the appeal and the supporting details, to go through the platform’s own channels.
- We stay in touch while you wait. The platform makes the final decision, and nobody can promise the outcome.
About Acctback
Acctback is an independent service that helps people get back accounts on Instagram, Facebook, TikTok, Snapchat and Threads, plus Meta ad accounts and Business Manager. We also help with usernames, impersonation and agency work. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Independent service. Not affiliated with Meta.
QUICK ANSWERS
Good to know.
Are you part of Meta?
No. Independent service. Not affiliated with Meta.
Do you need my password?
No, never.
Can you promise I'll get it back?
No. The platform makes the final decision.
What platforms?
Instagram, Facebook, TikTok, Snapchat, Threads and Meta ads.
What do you need to start?
The platform, the username or ad account ID, and screenshots of the notice.
Do you work outside the US?
Yes. People contact us from the US, UK, Canada, Australia, Europe and the Gulf.
Do you help with hacked accounts?
Yes, on Instagram, Facebook, TikTok, Snapchat, Threads and Business Manager.
Can you remove a fake account?
We can report accounts that impersonate you or your business through the platform's forms.
Do you help agencies?
Yes, with white-label work.
How do I contact you?
WhatsApp +1 934 201 2490 or team@unbanz.com.
Is my information kept private?
Yes. We use what you send only for your request.
Can I talk to a person?
Yes. Every message is answered by a person.