Getting your Snapchat back

What we help with

• Locked and banned accounts.
• Hacked accounts.

Guides in this section

• My Snapchat is locked or banned
• Snapchat permanently locked your account
• Snapchat banned and memories
• Snapchat locked in Australia

Where to start

Take this one part at a time. None of it needs to be done in a rush.

1. Read the message on the login screen. It says whether the lock is temporary or permanent.
2. For a temporary lock, remove any unofficial apps, plugins or tweaks, wait, then unlock from accounts.snapchat.com or the app.
3. For a permanent lock or ban, go to support.snapchat.com, choose 'My account is locked', and fill in the form.
4. If you were hacked, reset the password by email or phone first. If both were changed, use Snapchat Support's hacked-account form.
5. Use the official Snapchat app only, on your usual device.

Gather what shows it is yours

• Screenshots of the lock message.
• For hacks: any emails from Snapchat about changes.
• Your username and the email and phone on the account.
• A list of any third-party apps or tweaks you used, so you can remove them.

Putting it into words

• In the support form, say the account is yours, what you saw, and that you have removed any unofficial apps.
• If someone else had access, say when and how you found out.

Try not to do this

• Logging in on modified Snapchat apps or with plugins that save snaps.
• Trying to unlock many times in a row.
• Making a new account on the same device during a device ban.

While you wait

• Once unlocked, turn on two-factor and review connected apps.
• Watch the email on the account for Snapchat Support replies.
• If a permanent lock stands, you can still ask Snapchat about downloading your data through accounts.snapchat.com.

If nothing changes

• The device is banned along with the account.
• The lock has not lifted and Support does not reply.

What to send

• Your username or profile link.
• A screenshot of the notice or error, with the date visible.
• Which email or phone is on the account (just which one, never a code).
• What happened before it started, in a few lines.

Please do not send passwords, login codes, card numbers or access tokens.

How it works with Acctback

1. Message us on WhatsApp or email with the username and a screenshot of the notice.
2. We tell you honestly whether this is something we can help with. Terms are agreed with you before any work starts.
3. We prepare the appeal and the supporting details, to go through the platform’s own channels.
4. We stay in touch while you wait. The platform makes the final decision, and nobody can promise the outcome.

About Acctback

Acctback is an independent service that helps people get back accounts on Instagram, Facebook, TikTok, Snapchat and Threads, plus Meta ad accounts and Business Manager. We also help with usernames, impersonation and agency work. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Independent service. Not affiliated with Meta.