Steps
You tell us what happened.
Short answer. We listen, we tell you honestly what we think, we agree terms, and then we work through the platform's process.
What to send
The platform and username or ad account ID.
During the work
We use the platform's official appeal, recovery and report routes.
Steps
- You tell us what happened.
- We give an honest view. Terms are agreed with you before any work starts.
- We send everything through official channels.
- We keep you updated until the platform decides.
What to send
- The platform and username or ad account ID.
- Screenshots of every notice.
- A few lines on what happened and what you tried.
During the work
- We use the platform's official appeal, recovery and report routes.
- We may ask you to do steps only the owner can, such as a selfie check.
- You get updates when something changes.
Safety
Never send passwords or codes to anyone, including us.
What we will ask you to do
- Complete any selfie, video or ID step yourself, since only the owner can.
- Keep the email and phone on the account reachable.
- Tell us about any new notice straight away.
What we do not do
- Ask for passwords or codes.
- Use unofficial tools or 'insider' contacts.
- Report genuine accounts, or help get around a ban with new accounts.
When the platform decides
Every decision is the platform's. We tell you what it means and whether any route is left. If none is, we say so plainly.
How long it takes
We cannot give a timescale. Each platform works at its own pace, and some ask for extra checks along the way. We tell you when anything changes.
What to send
- Your username or profile link.
- A screenshot of the notice or error, with the date visible.
- Which email or phone is on the account (just which one, never a code).
- What happened before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Acctback
- Message us on WhatsApp or email with the username and a screenshot of the notice.
- We tell you honestly whether this is something we can help with. Terms are agreed with you before any work starts.
- We prepare the appeal and the supporting details, to go through the platform’s own channels.
- We stay in touch while you wait. The platform makes the final decision, and nobody can promise the outcome.
About Acctback
Acctback is an independent service that helps people get back accounts on Instagram, Facebook, TikTok, Snapchat and Threads, plus Meta ad accounts and Business Manager. We also help with usernames, impersonation and agency work. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Independent service. Not affiliated with Meta.
QUICK ANSWERS
Good to know.
What do you need to start?
The platform, the username or ad account ID, and screenshots of the notice.
Do you work outside the US?
Yes. People contact us from the US, UK, Canada, Australia, Europe and the Gulf.
Do you help with hacked accounts?
Yes, on Instagram, Facebook, TikTok, Snapchat, Threads and Business Manager.
Can you remove a fake account?
We can report accounts that impersonate you or your business through the platform's forms.
Do you help agencies?
Yes, with white-label work.
How do I contact you?
WhatsApp +1 934 201 2490 or team@unbanz.com.
Is my information kept private?
Yes. We use what you send only for your request.
Can I talk to a person?
Yes. Every message is answered by a person.