Guides
- Getting your Instagram back: Help with Instagram accounts that were disabled, suspended, hacked or stuck on a check.
- Getting your Facebook back: Help with Facebook profiles and Pages that were disabled, locked or hacked.
- Getting your ad account back: Help for businesses whose Meta ad account or Business Manager was restricted or disabled.
- Getting a username back: Help with usernames lost or taken on Instagram, TikTok and Snapchat.
- Getting your TikTok back: Help with TikTok accounts that were banned, suspended or hacked.
- Getting your Snapchat back: Help with Snapchat accounts that were locked, banned or hacked.
- Getting your Threads back: Help with Threads profiles that were banned or lost.
- After a hack: Gentle, practical help after a hack on any platform.
- Fake accounts pretending to be you: Help removing fake accounts that pretend to be you.
- For agencies: White-label help for agencies whose clients lost accounts.
- Pricing: How terms work at Acctback.
- How it works: What happens after you message Acctback.
- FAQ: Questions people ask Acctback.
- My Instagram account was disabled: How Instagram disables accounts, the 180-day appeal period and what to send.
- My Facebook account was disabled: Disabled Facebook profiles: appeals, ID checks, and what happens to your Pages and ads.
- My TikTok account was banned: How TikTok bans and suspends accounts, and how to appeal from the app.
- My Snapchat is locked or banned: Temporary locks, permanent bans and device bans on Snapchat.
- How to write an appeal that gets read: How to write a short, accurate appeal for a disabled account on any platform.
- The appeal was rejected. What now?: What remains after a refused appeal, including EU legal routes.
- Instagram suspended your account: Instagram suspended your account and shows a countdown. What it means, how to disagree and what to avoid.
- Instagram disabled you and there is no appeal button: Your Instagram notice has no appeal or disagree button. Why it happens and the routes that remain.
- Instagram wants you to confirm you are human: Instagram asks you to confirm you are a person before using your account. How the check works.
- Instagram asked for a video selfie: Instagram asked for a video selfie to get your account back. How it works and how to avoid failing it.
- Facebook suspended your account: Facebook suspended your account. The notice, the 180-day window and how to request a review.
- Facebook is asking for your ID: Facebook wants a photo of your ID to unlock or review your account. What it accepts and how to send it.
- TikTok suspended or banned your account: Your TikTok is suspended or banned. Where to find the notice in the app and how to appeal.
- TikTok banned your device: TikTok banned your phone, not just an account. What a device ban means and how to request a review.
- Snapchat permanently locked your account: Snapchat says your account is permanently locked. What that means and how to contact Snapchat support.
- Threads disabled your profile: Your Threads profile was disabled. How it is tied to Instagram and how to appeal.
- Account disabled in the UK: Your Instagram or Facebook was disabled in the UK. The official appeal and the routes that remain.
- Account disabled in the EU: Disabled in the EU? The Digital Services Act gives you a statement of reasons, an internal complaint and out-of-court settlement.
- Account disabled in the US or Canada: Your Instagram, Facebook or TikTok was disabled in the US or Canada. The appeal and what follows.
- Account disabled in the UAE, Saudi Arabia or Qatar: Disabled in the Gulf? The appeal steps, VPN issues and what to send.
- My Instagram had years of photos: Instagram disabled an account with years of memories on it.
- Instagram disabled for a small business: A small shop's Instagram was disabled.
- Instagram thinks I am too young: Instagram disabled your account for being under 13.
- Instagram disabled in Ireland: Irish users with a disabled Instagram.
- My teenager's Instagram was hacked: Helping a child recover a hacked Instagram.
- Facebook disabled and family photos lost: A Facebook account with family photos disabled.
- Facebook account of someone who has died: What families can do with a loved one's account.
- Facebook disabled in New Zealand: New Zealand users with a disabled Facebook.
- Getting into an old Facebook account: Getting back into an old Facebook account when you no longer have the email or phone.
- Facebook locked while travelling: Facebook locked you after a login abroad.
- Ad account disabled on the first campaign: A new ad account shut down right away.
- Meta ad account disabled in Canada: Canadian businesses with a disabled ad account.
- Ad account disabled for an online shop: An e-commerce ad account disabled.
- The only admin left the business: Your Business Portfolio has no admin you can reach.
- TikTok banned and creator income stopped: A creator's TikTok banned.
- TikTok banned in the UK: UK users with a banned TikTok.
- TikTok banned for being under 13: TikTok removed an account for age.
- Snapchat banned and memories: Getting your saved Memories when Snapchat bans you.
- Snapchat locked in Australia: Australian users with a locked Snapchat.
- Threads profile deactivated: Bringing a deactivated Threads profile back.
- Getting my old Instagram name back: You changed your name and someone took the old one.
- Username from a deleted account: Getting a username back after deleting your own account.
- Fake profile using my photos: Someone uses your photos on another account.
- Fake account posing as my business: A fake page pretends to be your shop.
- Hacked and being asked for money: A hacker asks for money to return your account.
- Hacked account in the US: US users with a hacked account.
- Hacked account in Canada: Canadians with a hacked account.
- Explaining an account loss to a client: Agencies talking to clients about a lost account.
What to send
- Your username or profile link.
- A screenshot of the notice or error, with the date visible.
- Which email or phone is on the account (just which one, never a code).
- What happened before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Acctback
- Message us on WhatsApp or email with the username and a screenshot of the notice.
- We tell you honestly whether this is something we can help with. Terms are agreed with you before any work starts.
- We prepare the appeal and the supporting details, to go through the platform’s own channels.
- We stay in touch while you wait. The platform makes the final decision, and nobody can promise the outcome.
About Acctback
Acctback is an independent service that helps people get back accounts on Instagram, Facebook, TikTok, Snapchat and Threads, plus Meta ad accounts and Business Manager. We also help with usernames, impersonation and agency work. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Independent service. Not affiliated with Meta.