My teenager's Instagram was hacked

What to do

1. Secure their email.
2. Use the hacked page.
3. Set up two-factor together.

Where to start

Take this one part at a time. None of it needs to be done in a rush.

1. Open the Instagram app on the phone you normally use and read the full notice, including any date shown.
2. If there is a 'Disagree with decision' or appeal button, use it once and finish every step it asks for.
3. Check Settings, then Account Status, for the post or rule involved when you can still log in.
4. If someone else changed your login, look for the email from security@mail.instagram.com and use its link to undo the change, then go to instagram.com/hacked.
5. Answer any selfie or ID request in good light, with no filters, glasses or hat.

Gather what shows it is yours

• A government ID showing the name you use on the account, if asked.
• Any security emails Instagram sent about changes.
• The username and the email or phone number on the account.
• For business profiles: a document in the business name and a website on your own domain.
• Screenshots of every notice, with dates visible.

Putting it into words

• Say plainly if a third-party app, a shared login or a hack could explain the activity.
• Keep it short: who you are, that the account is yours, and what you were doing before the notice.
• Write in the language you use on the account.
• Do not argue about the rules or send the same text again and again; one clear request is easier to process.

Try not to do this

• Making a new account to get around a disable; this can link the accounts and make things worse.
• Sending your password or login codes to anyone.
• Appealing over and over from different devices or a VPN.
• Paying anyone who says they can reverse a decision through a contact inside Meta.

While you wait

• If the account comes back, turn on two-factor with an authenticator app and remove old connected apps.
• Watch the email on the account, including spam, and the app notifications.
• Save the final decision screen; in the EU it is needed for an out-of-court dispute body.
• If the screen changes to a selfie or ID step, complete it promptly.

If nothing changes

• Both the account and the email were taken in a hack.
• The account is a business or creator profile with linked ads.
• Selfie or ID checks keep failing.
• The appeal button is gone or the window has passed.

What to send

• Your username or profile link.
• A screenshot of the notice or error, with the date visible.
• Which email or phone is on the account (just which one, never a code).
• What happened before it started, in a few lines.

Please do not send passwords, login codes, card numbers or access tokens.

How it works with Acctback

1. Message us on WhatsApp or email with the username and a screenshot of the notice.
2. We tell you honestly whether this is something we can help with. Terms are agreed with you before any work starts.
3. We prepare the appeal and the supporting details, to go through the platform’s own channels.
4. We stay in touch while you wait. The platform makes the final decision, and nobody can promise the outcome.

About Acctback

Acctback is an independent service that helps people get back accounts on Instagram, Facebook, TikTok, Snapchat and Threads, plus Meta ad accounts and Business Manager. We also help with usernames, impersonation and agency work. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Independent service. Not affiliated with Meta.