Getting your Facebook back

What we help with

• Disabled profiles.
• Hacked profiles and Pages.
• Locked accounts and ID checks.

Guides in this section

• My Facebook account was disabled
• Facebook suspended your account
• Facebook is asking for your ID
• Facebook disabled and family photos lost
• Facebook account of someone who has died
• Facebook disabled in New Zealand
• Getting into an old Facebook account
• Facebook locked while travelling

Where to start

Take this one part at a time. None of it needs to be done in a rush.

1. Log in on a device you have used before and read the notice in full; it says whether you can appeal and how long you have.
2. If you were hacked or cannot log in, start at facebook.com/hacked, even if you are not sure it was a hack.
3. If you no longer have the email or phone, use the 'Find your account' page with any older email or number you once used.
4. On a two-factor screen, choose 'Need another way to authenticate?' (or 'Having trouble?' on Android) to reach the identity options.
5. Check Settings, then Account status, for restrictions on posting, messaging or Marketplace.

Gather what shows it is yours

• Screenshots of the notices and any emails from Facebook.
• Every email address and phone number ever used on the account.
• A clear photo of a government ID that matches the profile name.
• For Pages: proof that you run the business.
• The profile link or username.

Putting it into words

• If the name on the profile differs from your ID, say why (a nickname, a married name, a transliteration).
• Do not include links or attachments the form does not ask for.
• State the facts in two or three sentences: the profile is yours, what happened, and what you have changed.

Try not to do this

• Calling phone numbers that claim to be Facebook support; Meta has no general public support line.
• Using a VPN or a new phone for the recovery.
• Relying on trusted contacts; Facebook says that feature is no longer supported.
• Creating a second profile while the first is disabled.

While you wait

• Watch the email or phone on the account and the Support Inbox.
• Once back in, review Where you're logged in and turn on two-factor with an app.
• Check that your Pages and ad accounts still list you as admin.
• Expect an ID or video selfie step; complete it the first time it appears.

If nothing changes

• The notice says the decision is final.
• The ID step keeps rejecting your document.
• A Page or ad account was taken along with the profile.

What to send

• Your username or profile link.
• A screenshot of the notice or error, with the date visible.
• Which email or phone is on the account (just which one, never a code).
• What happened before it started, in a few lines.

Please do not send passwords, login codes, card numbers or access tokens.

How it works with Acctback

1. Message us on WhatsApp or email with the username and a screenshot of the notice.
2. We tell you honestly whether this is something we can help with. Terms are agreed with you before any work starts.
3. We prepare the appeal and the supporting details, to go through the platform’s own channels.
4. We stay in touch while you wait. The platform makes the final decision, and nobody can promise the outcome.

About Acctback

Acctback is an independent service that helps people get back accounts on Instagram, Facebook, TikTok, Snapchat and Threads, plus Meta ad accounts and Business Manager. We also help with usernames, impersonation and agency work. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Independent service. Not affiliated with Meta.