Account disabled in the UAE, Saudi Arabia or Qatar

Steps

1. Turn off the VPN.
2. Open the notice and disagree.
3. Upload ID or a selfie.
4. Mention travel or a new phone if relevant.

Arabic names

If your ID shows an Arabic name and the profile uses English, use a document that shows both, such as a passport.

Where to start

Take this one part at a time. None of it needs to be done in a rush.

1. Take back the email account first. Change its password, sign out other sessions, and check forwarding rules.
2. Look for the change-alert email from the platform; many include a link to undo the change.
3. Use the platform's hacked page: instagram.com/hacked or facebook.com/hacked for Meta, Report a problem on TikTok, Snapchat Support's hacked form.
4. Secure business assets: remove unknown admins, partners and apps, and pause ads.
5. Tell friends and followers that recent messages may be fake. Call your bank about any charges.

Gather what shows it is yours

• The device you normally use.
• Change-alert emails with dates.
• Bank statements showing unknown charges.
• Photos or videos of yourself, for a selfie check.
• The original email and phone on the account.

Notes for UAE and Saudi Arabia

Turn off VPNs during recovery. If a local ID shows your name only in Arabic script, a passport with the Latin spelling used on the profile can avoid a mismatch.

Putting it into words

• Give the approximate time it started and what changed (email, phone, name).
• Say what you have done since: email secured, password changed.

Try not to do this

• Using 'recovery' services that ask for your password or codes.
• Paying a hacker who offers to return the account.
• Clicking links in messages that claim to be from the platform.

While you wait

• Report fraud to the police or your national fraud service if money was taken.
• Remove sessions and devices you do not recognise.
• Turn on two-factor with an authenticator app or passkey and save backup codes.
• Change passwords on other accounts that shared the same password.

If nothing changes

• A Business Portfolio or ad account was taken.
• Both the email and phone were changed.
• The account was disabled after the hacker used it.

What to send

• Your username or profile link.
• A screenshot of the notice or error, with the date visible.
• Which email or phone is on the account (just which one, never a code).
• What happened before it started, in a few lines.

Please do not send passwords, login codes, card numbers or access tokens.

How it works with Acctback

1. Message us on WhatsApp or email with the username and a screenshot of the notice.
2. We tell you honestly whether this is something we can help with. Terms are agreed with you before any work starts.
3. We prepare the appeal and the supporting details, to go through the platform’s own channels.
4. We stay in touch while you wait. The platform makes the final decision, and nobody can promise the outcome.

About Acctback

Acctback is an independent service that helps people get back accounts on Instagram, Facebook, TikTok, Snapchat and Threads, plus Meta ad accounts and Business Manager. We also help with usernames, impersonation and agency work. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Independent service. Not affiliated with Meta.