Account disabled in the US or Canada

Steps

1. Appeal in the app.
2. Complete ID or selfie checks.
3. Keep screenshots.
4. Read the decision fully.

If you run a business

Add a second admin to Pages and ad accounts so one disabled profile does not stop everything.

Where to start

Take this one part at a time. None of it needs to be done in a rush.

1. Open Account Quality and look at three levels: your own profile's advertising access, the Business Portfolio, and each ad account.
2. Fix the highest level first. An ad account review rarely succeeds while the portfolio or your profile is restricted.
3. Clear payment problems before asking for review: settle any balance and use a card in the business name.
4. Request one review per restricted item, from Account Quality, and keep the confirmation.
5. For takeovers, secure every admin's profile and remove unknown people, partners and apps in Business settings first.

Gather what shows it is yours

• The ad account ID and Business Portfolio ID.
• Invoices or card statements that match the account.
• Screenshots of Account Quality and any ad rejections.
• A website on your own domain with contact details and clear policies.
• Registration documents that match the portfolio's legal name and address exactly.

Notes for United States

If money was taken, report it at reportfraud.ftc.gov and to the FBI's IC3. Neither reopens accounts, but a report helps with banks and card disputes.

Putting it into words

• Keep it to facts; Meta's team sees many requests and a short clear one is easier to act on.
• Name the asset, the date it was restricted, and what you have changed since.
• If ads ran after a takeover, say when the takeover started and when you regained control.

Try not to do this

• Buying or renting 'aged' ad accounts.
• Opening new ad accounts or portfolios to keep spending; Meta can treat this as circumvention.
• Sharing your login with a freelancer instead of adding them as a partner or person.
• Adding a card that was used on another restricted account.

While you wait

• If verification is requested, submit documents that match the portfolio details exactly.
• Once restored, start with small budgets and ads that clearly follow the Advertising Standards.
• Check Account Quality and the email on the portfolio for the result.
• Add two-factor for every admin and keep at least two admins you trust.

If nothing changes

• The review button is missing or the decision is final.
• Business verification keeps rejecting matching documents.
• Several ad accounts and portfolios are restricted together.

What to send

• Your username or profile link.
• A screenshot of the notice or error, with the date visible.
• Which email or phone is on the account (just which one, never a code).
• What happened before it started, in a few lines.

Please do not send passwords, login codes, card numbers or access tokens.

How it works with Acctback

1. Message us on WhatsApp or email with the username and a screenshot of the notice.
2. We tell you honestly whether this is something we can help with. Terms are agreed with you before any work starts.
3. We prepare the appeal and the supporting details, to go through the platform’s own channels.
4. We stay in touch while you wait. The platform makes the final decision, and nobody can promise the outcome.

About Acctback

Acctback is an independent service that helps people get back accounts on Instagram, Facebook, TikTok, Snapchat and Threads, plus Meta ad accounts and Business Manager. We also help with usernames, impersonation and agency work. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Independent service. Not affiliated with Meta.